About Us Ringinglow Toys are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Ringinglow Toys and Gifts, Two Dales Post Office, Chesterfield Road, Matlock, Derbyshire DE4 2EY. Telephone: 07767 756734
|Making A Purchase All items are subject to availablity. Customers will be notified if any item cannot be despatched as planned and given the choice to wait, or cancel the order for the unavailable item. All prices quoted were correct at the time of publishing.Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.We accept Visa and Mastercard or PayPal. If you prefer, you may pay over the telephone using your credit/debit card. When you are entering your credit/debit card details you are using the secure PayPal process.When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.|
|Shipping And Handling We do not normally charge you for the work of packaging, just for postage for the weight of the items plus their packaging, which will be added at the website Checkout. Our rates are based on Royal Mail 5 Day delivery, or direct manufacturer delivery. For larger orders we offer a fixed rate delivery charge in the Checkout. You also have the option to collect your goods from our shop, free of charge. Please allow 5 working days from ordering to receipt and confirm with the shop before collecting. Royal Mail delivery targets apply.For most of the UK delivery can be expected in 5 working days (Monday to Friday excluding Bank Holidays).We can also arrange delivery to most of Europe, USA, Canada, Australia and New Zealand. These are sent via the Royal Mail Airmail service and should normally arrive within 5 days (Monday to Friday excluding Bank Holidays). Maximum weight for international parcels is 2kg. Please telephone to arrange. Royal Mail delivery targets apply.The following UK postcode areas may not be able to receive deliveries from us in the normal time. Please contact us for more information, or place your order and we will try to assist you in sorting out a delivery.
BT – Northern Ireland (3-6 days)
GY1-9 Guernsey (including Aldernery, Herm and Sark)
HS6 N. Uist
HS8 S Uist
HS9 Castlebay (Barra)
IM-All Isle of Man
PH15-29, 31-40, 45-50 Perthshire
PH42 Eigg and Muck
PH43 Isle of Rum
PO30-41 Isle of Wight
TR21-25 Isles of Scilly
|Delivery Schedule We will attempt to post all orders within 72 hours and for most of the UK delivery can be expected within 5 working days from order (Monday to Friday excluding Bank Holidays).
Areas within the UK where delivery may not be as timely as shown above, are listed in the Shipping and Handling section of these Terms and Conditions.International orders are generally received in under 14 days, depending on the postage service selected.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges Ringinglow Toys are not registered for V.A.T.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using PayPal’s payment screens. They are not held in clear text on any web site.|
|Guarantee Manufacturers’ guarantees will apply.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07767 756734 or write to us at the shop address.|
|Returns Policy It is not our policy to receive returned goods without an acceptable cause for return. Please notify Ringinglow Toys immediately if you want to return an item and we will decide if the reason is acceptable. Any goods returned in perfect saleable condition, in their original box/case will be refunded in full, but ALL return postage charges must be paid by the customer. Any goods damaged on arrival must be reported to the person delivering the item and noted on the delivery slip. Ringinglow Toys must be contacted immediately. We will then chase the issue with the carrier. Signature on delivery will be accepted as proof of delivery. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
|Remittance Terms Payment through the website will be in advance of delivery of the goods ordered, as with any other online website.|